Refund policy

FABRIDA Refund & Exchange Policy

We believe in satisfying and delighting our customers. At FABRIDA, we believe the products we offer are the best a customer can get at this price point. We work continuously toward protecting our customers' interests and strive to satisfy your needs with our friendly service.

Our policy is designed with our valuable customers in mind, ensuring a transparent procedure. While we hope you never need to use this policy, we understand that under unforeseen conditions, it may be necessary to exchange or return an item.

The Return & Exchange Process

You can raise a dispute within 7 Days of delivery via our WhatsApp.

  • Email: info.fabrida@gmail.com
  • WhatsApp: +91 9213411082 

Eligibility & Logistics:

  • Initial Contact: To initiate a return, the customer must contact us via Email or WhatsApp within 7 days of delivery.
  • Reverse Logistics: We do not have our own reverse pickup facility. Once acknowledged by our team, the customer must co-operate with the courier process. A shipping courier charge of 120 INR must be paid by the customer.
  • Store Credit: As soon as we receive the product in our warehouse, it will undergo quality testing. Once approved, you will receive a notification via SMS/WhatsApp.
  • Wallet/Credit Note: The amount will be issued as Store Credit (Credit Note) to your registered mobile number. This can be used for any future purchase on our website.
  • No Cash/Bank Refunds: We do not process refunds to bank accounts or original payment modes. Only store credit is authorized.
  • Shipping & Duties: We do not refund shipping charges paid during the purchase or any customs duties/taxes paid.
  • Exchanges: If there is a manufacturing defect, the product will be exchanged for a new one. For size issues, customers must apply for an exchange with the available sizes.

 

What is the FABRIDA.in Refund Policy?

Our "Buyer Protection Program" allows for easy exchange or store credit for:

  • Products different from what was shown on the website.
  • Products received in "Damaged/Defective" condition.
  • Products not as per the description/photo on the website.

Note: Refunds are processed only as store credit or a credit note. All products must be returned in their original condition along with the original tags, bills, and packaging.

Please follow these steps:

  1. Register your dispute within 7 Days from the time of delivery.
  2. Disputes registered after this 7-day window cannot be accepted for return or exchange.

Note: Items falling under these categories CANNOT be exchanged or returned:

  • Custom stitched products.
  • Items sold in "Clearance Sale" or during promotional offers.

By ordering from www.fabrida.in, you agree to all terms and conditions mentioned above. Those who do not agree should not proceed with an order.

All legal cases will be treated only under the SURAT jurisdiction court.